Digital TransformationInitiatives for DX

Our Group's DX Strategy

---

DX Strategy Promotion System

As an organization promoting digital transformation (DX) aimed at overall optimization of our group, we have established five departments as our DX Promotion Division, with the President and COO as the executive officer in charge and the Executive Officer in charge of DX serving as the information systems manager: the DX Planning Department, IT Solutions Department, IT Infrastructure Department, BPR Promotion Department, and Data Science Department.

Furthermore, the DX Planning Department, established at the holding company with the purpose of overseeing the promotion of DX for the entire group, is taking on the role of flagship for promoting DX for the entire group while taking into consideration overall optimization and investment optimization. Members of the DX Planning Department also serve as IT managers for major operating companies (subsidiaries), and while being responsible for promoting DX in each business, they also work to promote horizontal collaboration as IT managers for the holding company, creating a system that can efficiently promote DX and respond to changes in management policy.

As mentioned above, these DX Promotion Departments will select the Group's key information system measures and determine the priorities of information system-related projects.

DX Planning Department　｜　IT Leadership

• DX strategy planning for domestic corporate groups, as well as technology selection and strategy formulation
• Formulating IT vision for a domestic corporate group, governance, IT-business alignment, demand prioritization, team building, and change management
• Contract management, performance management, relationship management, and risk management with IT vendors for a domestic corporate group
• System risk management for the entire corporate group

IT Solutions Division　｜　Solutions

• Project management across domestic corporate groups, project coordination, quality assurance, results acquisition, business requirements formulation
• Application architecture management for a domestic corporate group

IT Infrastructure Division　｜　Infrastructure Architecture/Technology Advances

• Control, guidance and reform of employment infrastructure for domestic corporate groups
• Formulating standards, policies, and implementation plans for IT infrastructure for the entire domestic corporate group, and managing IT infrastructure architecture
• Overseeing IT infrastructure operations and IT service desk for the entire domestic corporate group
• New technology tracking, prototyping, and centers of excellence
• Information security management for the entire corporate group

BPR Promotion Department　｜　Business Improvement

• Control, guidance and reform of the business environment, flow and operations of domestic corporate groups

Data Science Department　｜　Data Utilization Promotion

• Management of integrated databases and data utilization system architecture for domestic corporate groups
• Promoting, controlling, guiding, and reforming data utilization for domestic corporate groups

---

Updating existing businesses and creating new value through digital technology

The Group is continuously implementing reforms to enhance the Group's strengths, improve customer convenience, and achieve sustainable growth by utilizing digital technology and data to improve the efficiency and sophistication of its operations and create new value.

Specifically, to promote business structure reform through DX, we will prioritize measures to improve marketing analysis and the LTV of technical employees, utilizing advanced technologies such as big data and AI to contribute to further business growth.

---

Measures for improving the environment for utilizing IT systems and digital technology

The DX Promotion Department coordinates the budgets of our group's information systems departments and promotes the standardization of platforms that support system infrastructure and common business processes in order to maximize group synergies.

We are also promoting the construction of a platform for analyzing data that is available within our group's information systems or that can be easily collected and stored.

---

Utilizing advanced technology

• Generative AI and other AI
  • Plans include improving operational efficiency through generative AI and enhancing decision-making by utilizing AI analysis results.

• Big Data
  • In addition to structured data stored in business systems, unstructured data such as video, audio, images, and social media can also be analyzed, and effectively utilized in business operations.

• Remote work
  • Collaboration tools in a secure environment allow employees to work in ways that suit their lifestyles
  • To reduce stress caused by remote work, we are strengthening online counseling and mental health care.

---

Developing digital talent

• Introduction of in-house training programs
  • Conducting training for employees to improve their digital skills
  • Training in specialized skills such as AI, data utilization, cloud technology, and programming

• Utilizing e-learning platforms
  • Provide an in-house online learning platform and create an environment where employees can independently learn digital skills

• Strengthening recruitment of digital talent
  • Actively recruiting talent with digital skills
  • Actively recruiting talented digital talent from other industries

• Establishment of a self-study support system
  • Establishing a subsidy and incentive system for obtaining qualifications and self-study

• Fostering a digital culture within the company
  • Encourage the use of digital tools and practice operational efficiency and innovation in daily work.
  • Introducing a digital platform to facilitate information sharing and collaboration between teams

For more information on human resource development in general, please see below.

• Human Rights Policy and Initiatives
• Employment and development of human resources
• Promoting the active participation of diverse human resources
• Creating a comfortable working environment

---

Ongoing initiatives (as of November 2025)

• Implementing various DX systems that utilize AI and new technologies to facilitate smooth communication with technical staff and respond to inquiries.
• Introduction of an AI platform to aggregate and utilize data scattered across the group and siloed by each operating company
• Introduction of a group-wide integrated survey system for technical employees to improve LTV

---

Indicators for measuring the success of DX strategies

We believe that achieving our DX strategy will improve the profitability of our Group, and therefore we will use the targets set out in our medium-term management policy as indicators for measuring the degree of achievement.

---

・For information on information security and governance, please refer to the following:

• Corporate Governance
• compliance
• Risk Management
• Information Security Management in IT
• Personal Information Protection